Support
Stuck, found a bug, or just have a question about Axefall? Here is how to reach us and some quick answers.
Common questions
Where is my progress saved?
On your device. Axefall has no accounts, so there is nothing to sign in to. If you delete the app or lose your device, your progress goes with it unless it was included in a device backup that you restore through Apple.
How do I get the game on a new phone?
Download Axefall from the App Store again. To carry progress over, restore your new device from a backup of your old one, using Apple's tools, before opening the game.
Which devices does it run on?
iPhone and iPad. The App Store page lists the minimum iOS version for the current release.
The game crashed or something looks wrong.
First, make sure Axefall and iOS are up to date, then restart the app. If it still happens, send us the details above and we will look into it.
How do I request a refund?
If you paid for anything through the App Store, Apple handles refunds. Go to reportaproblem.apple.com to request one.
Can I have my email removed from the launch list, or my data deleted?
Yes. Email us from the address you signed up with and we will remove it. The game itself does not collect personal information, so there is nothing else to delete. See our Privacy Policy for details.